Terms & Conditions
Last updated:
These terms apply when you use captioneasy.com or order from Caption Easy Inc. ("Caption Easy", "we").
Orders and quotes
- Prices are in US dollars, by runtime, as shown on the site or in our written quote. Rush fees, add-ons and anything quoted separately are confirmed by email before we start.
- After you order, we email you to confirm the details. Turnaround is in business days (some rush options are in hours) and counts from when we receive your film and everything we need to start.
Payment
- There's no deposit. You preview part of your files, pay at delivery, then download the complete files.
- Payment is taken by our payment provider. We never see or store your card number.
Revisions and recuts
- Small changes after delivery, such as a name spelling or a line of dialogue, are free.
- A new cut, a frame-rate change, new requirements after delivery or a caption file conversion is quoted by email before we start. These can't be ordered online.
Your film and confidentiality
- Your film stays yours. We use it only to complete your order, including revisions and support for that order.
- Every order is covered by our NDA and our Confidentiality page. We delete your film 7 days after delivery and keep the delivered files so we can make revisions.
- We may list a film among our credits only after its public release, and never while an NDA forbids it.
What you deliver to us
You confirm you have the right to send us the film and any materials, and to have the work made.
Cancellation
You can cancel at any time before delivery. We stop work and delete your film and any files, and there's nothing to pay.
Limit of liability
Our total liability for an order is limited to the amount paid for it. We aren't liable for indirect losses, such as lost revenue or missed release dates.
The website
The site's text, samples and design belong to Caption Easy. Don't copy or republish them. How we handle personal information is in our Privacy Policy.
Law
These terms are governed by the laws of the State of Georgia, USA. Any dispute goes to the state or federal courts located in Georgia.
Changes and contact
We may update these terms; the date at the top changes when we do. Questions: Email us.