Privacy Policy
Last updated:
Caption Easy Inc. ("Caption Easy", "we") makes post-production scripts, captions, subtitles and described video for film and TV. This policy explains what personal information we collect through captioneasy.com, why, who else handles it, and your choices. Questions: Email us.
What we collect
When you contact us or order. Your name, email address, and phone number if you give it. Also what you tell us about your film: title, runtime, notes and delivery requirements, the link to your film, and any file you attach (a script, cast list or lyrics, or a caption file to convert). If you add a password for your film link after ordering, we store it encrypted. We send it to our production team separately from the link and erase it when your film is deleted.
Where you came from. When you send a form, it also sends:
- the first page you landed on (kept in your browser for up to 90 days), and the first page of this visit
- their campaign tags (utm) and Google click ID (gclid)
- the referring site and the date
- the page where you started the order
This shows us which searches and ads bring enquiries. Nothing is sent until you send a form.
Live chat. The chat is provided by Crisp and loads only when you click "Live chat". Crisp then receives your messages, any email address you give, and technical details such as your browser and approximate location. Crisp handles these under its own privacy policy.
"Who is your film going to?" search. The search runs in your browser, against a list of companies the page downloads. What you type is not sent to us or stored.
"Paste your deliverables list" check. The text you paste is sent to a text-classification service that suggests which documents the list asks for. We don't store or log the pasted text.
Analytics and advertising. We use Google Analytics and Google Tag Manager to see how the site is used (pages visited, device and browser type, approximate location). We use Google Ads conversion tracking to measure our ads. After you send a contact form, your email address is passed to Google Ads in hashed (scrambled) form as an "enhanced conversion". It's used only to match the enquiry to an ad click. These Google services set cookies; see "Cookies" below.
Your film. Films and media you send us for work are covered by our Confidentiality page and any NDA between us, not by this policy. We delete your film 7 days after delivery.
How we use it
- To answer your enquiry, quote, make and deliver your order, and send invoices.
- To contact you about your order.
- To understand which pages, searches and ads bring clients, and to improve the site.
We don't sell or rent personal information. If you ask us to email you a quote, we send it and may follow up about it. Reply to any of our emails to stop. We don't send other marketing emails without your consent.
Who handles it for us
We use service providers that process information on our behalf, only to run the services below:
| What | Who |
|---|---|
| Website hosting, form storage, security | Cloudflare |
| Email, including enquiries and order emails | Google Workspace (Gmail) |
| Client records | Streak (a CRM inside Gmail) |
| Spam checking of form messages | Akismet (Automattic Inc.) |
| Live chat | Crisp |
| Analytics and ad measurement | Google Analytics, Google Tag Manager, Google Ads |
| The deliverables-list check | a text-classification service (pasted text only, not stored) |
| Payment at delivery | our payment provider; we never see or store your card number |
| Film transfer | the file-transfer service named in your order email |
Some of these providers store information outside your country, including in the United States.
We may also disclose information if the law requires it.
How long we keep it
- Enquiries, orders and client records: for as long as needed to serve you and keep business and tax records.
- Your film: 7 days after delivery.
- Film-link passwords: until your film is deleted.
- Attribution in your browser: up to 90 days.
To stop automated floods of messages, we keep a scrambled form of your IP address for 24 hours, then delete it. Messages our spam filter holds are deleted after 30 days.
To catch spam, what you send through our forms is checked by Akismet, a service run by Automattic Inc. If Akismet marks a message as spam, we keep your IP address and browser name with it so we can correct Akismet if it was wrong; they are deleted when we release the message, or with it after 30 days.
Cookies and similar storage
- Google Analytics, Tag Manager and Ads: cookies that measure visits and ad results.
- Our own browser storage: remembers the page you first landed on (up to 90 days) so a form can report it. It stays in your browser until you send a form. An order form you've started is also saved in your browser, so you can come back to it; it's cleared when you place the order.
- Crisp: sets its cookies only after you open the chat.
You can block or delete cookies in your browser settings. The site still works without them, though the chat may not.
Your choices and rights
You can ask us to:
- show you the personal information we hold about you
- correct it
- delete it
You can also withdraw consent to optional uses. Depending on where you live (for example Canada, Quebec, California or the EU/UK), you may have further rights under local law, including the right to complain to your privacy regulator.
Contact: Email us. We'll reply within 30 days.
Our person in charge of privacy can be reached at the same address.
Children
The site is for film and TV professionals. We don't knowingly collect information from children under 13. If you think a child has sent us information, email us and we'll delete it.
Security
We protect information with encrypted connections (HTTPS), restricted access, and encryption for film-link passwords. No system is perfectly secure. If a breach puts your information at risk, we will tell you as the law requires.
Changes
If we change this policy, we'll update the date at the top. Significant changes will be noted on this page.
Contact
Caption Easy Inc. · Email us · Offices in Atlanta, GA and Mississauga, Ontario.